Ward Administrator and Activities Coordinator – Royal Hospital for Neuro-disability

Job Title: Band 3 Ward Administrator and Activities Coordinator

Department: Haberdashers House

Salary range: Band 3: £12,342.72 - £13,884.48 per annum (pro rata from £25,714- £28,926 p.a FTE) Salary dependent on experience.

Hours of work: 18 hours per week. 

Responsible to: Ward Manager

Location: Putney, Southwest London

Benefits:

• Generous Annual Leave Entitlement

• Free parking

• Blue Light Card and Discounts

• On-site cafeteria

• RHN Wellbeing Programme and EAP Services

• RHN Volunteering Opportunities

 

Please note, to be eligible to apply for this role you must have the Right to Work in the UK we are unable to provide sponsorship for this role.

 

Summary Royal Hospital for Neuro-disability

We are seeking a charismatic and dynamic, ‘Ward Administrator and Activities Coordinator’ to join RHN in our young adults unit on one of our specialist wards. This is a brand new role with the opportunity for you to have a front-facing impact on our patients, residents, and visitors. Your key responsibility is to manage an array of administrative duties on the ward and coordinate activities for the residents which positively enriches their experience and wellbeing.

This role is suitable for someone who is personable and relishes interaction with a wide range of people throughout the day - from staff and the wider multi-disciplinary team, to our patients and their families. As Ward Administrator and Activities Coordinator, you can expect to embrace this role and make it your own with ideas and initiatives that enhance patient-centred care. We want the ward to be lively and homely for our residents, who generally tend to live here long-term.

Royal Hospital for Neuro-disability (RHN) is one of the oldest independent hospitals and medical charities in the UK. We provide person-centred care that focuses on enhancing dignity, independence and quality of life for our patients and residents. Our services span the entire care pathway from post-acute rehabilitation services to end of life care, for people with complex Neuro-disability and their families, underpinned by a strong research and education programme.

 

Main Objectives of the role

• Be the first point of contact and welcome at arrival in Haberdashers House.
• To work as a member of a team with support in planning, organising and providing a program of residential and/or community based social and leisure activities.
• Support residents to pursue social and leisure activities in line with their needs/wishes.
• Interact with relatives and or visitors either in person or by telephone. Ensure they are aware of any future events, appointments, co-ordinate home visits, arrange family meetings as directed.
• Develop and maintain ward notice boards. Liaise with the Communications Team for support to ensure these boards are kept up to date.
• Provision and co-ordination of administrative and clerical support to Haberdashers House, including assessment arrangements, appointment setting, diary maintenance and production of reports for the work area allocated. Work with the Admissions Office to ensure that resident admission documentation is available in-house prior to the admission of a resident.
• Work closely with the Leisure and Family Services Lead to ensure we are working with the same focus and in accordance with the Patient Strategy.
• Ensure key lifestyle hobbies and interests are embedded and celebrated in- house such as resident, staff and family birthday parties, anniversaries and any National or Global event themes that we can adapt and celebrate in house.
• Maintain record keeping/ timetables of events for each resident to evidence the activities and events that take place in- house.
• Ensure key lifestyle hobbies and interests are embedded and celebrated on the ward such as resident, staff and family birthday parties, anniversaries and any National or Global event themes that we can adopt and celebrate on the ward.
• Maintain record keeping/ timetables of events for each resident to evidence the activities and events that take place on the wards.

 

Key Responsibilities

1. Ensure that a variety of social and leisure activities are available daily to all residents of Haberdashers House. Accompany or co-ordinate escorts for residents, where appropriate, to off-site activities, which may take place outside of normal working hours.

2. Ensure that in-house social and leisure equipment is in good working order, that faulty items are taken out of service and sent for repair and that a suitable/timely replacement is provided.

3. Maintain a list of resident’s birthdays or special dates, arranging appropriate celebrations as required.

4. Be able to handle money for entertainment, materials and community visits and to account for how money is spent.

5. Maintain a full and accurate record of activities using the appropriate documentation.

6. Interact with relatives and or visitors either in person or by telephone. Ensure they are aware of any future activities and events.

7. Undertake reasonable administrative tasks for Haberdashers House, to include but not exhaustively: filling, organisation of admissions and notes, menu ordering, assisting with ward audits, Estates, Facilities and the ward team as needed.

 

Experience and Qualifications Required:

• A drive and enthusiasm for supporting people with profound neuro-disabilities and learning disabilities in pursuing activities that promote social integration and emotional wellbeing.

• Educated to a standard which ensures excellent literacy and numeracy (GCSE/A Level Maths and English)

• NVQ or equivalent experience in a related subject i.e. Health and social care.

• Willingness to undertake training as required.

• Experience in working with individuals with complex needs and supporting them to live full and active lives.

• Organised approach to work with high emphasis on detail and accuracy. Awareness of the issues of confidentiality.

• Able to respond flexibly to changing situation, prioritise appropriately and deal calmly with unexpected events.

• Innovative, able to work autonomously and take responsibility appropriately. RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential.

 

 

To Apply

Please note  we advise you to submit your application as soon as possible as we reserve the right to close this post at any time and will be reviewing applications as they are submitted.

If you require any further assistance, please contact the recruitment team at recruitment@rhn.org.uk or ring 020 8780 4500.

Candidates applying for a role at the Royal Hospital for Neuro Disability are strongly encouraged to be vaccinated against Covid-19 and Influenza.

RHN is a care provider for vulnerable patients at extreme risk. In consequence, safeguarding patients will always be our highest priority.

RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential. If you require any reasonable adjustments throughout the recruitment process, please do not hesitate to contact our Resourcing Team at recruitment@rhn.org.uk