Domestic Assistant, Permanent and Bank Positions available – Royal Hospital for Neuro-disability

Department: Domestic Services

Responsible to: Domestic Services Manager

Permanent Salary:  £24,292 per annum (dependent on experience)
Incremental reviews take place on an annual basis

Bank Rates:

Weekdays 08:00am – 20:00pm: £11.95 per hour

Weeknights 20:00pm – 08:00am: £11.95 per hour

Saturday midnight to midnight: £14.17 per hour

Sunday / Bank Holiday midnight to midnight: £16.39 per hour

Hours of work: 39 hours per week over 7 days (permanent). Bank hours are flexible.

Location: Putney, Southwest London

Closing date: 11/06/2023

Benefits:

• 25 days annual leave (excluding bank hols)
• Support for ongoing development
• Pension scheme
• Free parking & the RHN is currently situated outside the ULEZ and Congestion Zones
• Travel season ticket loan to aid commuting expenses
• Blue Light Card and Discounts
• On-site cafeteria
• RHN Wellbeing Programme and Employee Assistance Programme (EAP)
• RHN Volunteering opportunities

Candidates applying for a role at the Royal Hospital for Neuro Disability are strongly encouraged to be vaccinated against Covid-19 and Influenza.

RHN is a care provider for vulnerable patients at extreme risk. In consequence, safeguarding patients will always be our highest priority.

RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential. If you require any reasonable adjustments throughout the recruitment process, please do not hesitate to contact our Recruitment Team at recruitment@rhn.org.uk

Please note, you must have a valid UK right to work status to work at the RHN. We do not offer sponsorship for this role.

Summary of position and the Royal Hospital for Neuro-disability

The RHN is an independent hospital and medical charity. We care for people who have brain injuries and require assessment and intensive rehabilitation for conditions such as Huntington’s disease and prolonged disorders of consciousness. Our specialist services include a ventilator unit and a neuro-behavioural unit.

We help those with the most complex of healt     h needs and disabilities including degenerative or progressive conditions as well as providing palliative care. The patients we support usually have complex physical challenges alongside their neuro-disability. 

Our vision for the future is that we will be the national centre of excellence for neuro-disability. Our mission is to provide outstanding care and empowering individuals with neuro-disability, enabling them to live their lives to their fullest potential. We are proud to be delivering areas of outstanding safeguarding practice.

The role

We are seeking a Domestic Assistant to join our Domestic Services team in RHN. The Domestic Services Department plays a vital role in support of the above by maintaining a pleasant, hygienic and comfortable environment for patients via the provision of high quality domestic services.

The department provides a cleaning service to wards, departments, communal areas and staff residences as well as providing an internal postal and a central wash up service.  It employs approximately 45 members of staff through the combination of permanent, bank and agency domestic staff.

Main Objectives of the role

1. To assist with maintaining a clean, safe and comfortable environment that ensures a positive experience for service users and reflects the values of the organisation.
2. To assist with the delivery of a high standard and effective cleaning service and maintaining hygiene standards within wards and departments across the hospital.
3. To work in accordance with the Hospital’s Infection Control policy and assist with the delivery of special (barrier) cleaning as required.
4. To be responsible for the safe storage and maintenance of domestic services stock and supplies and to ensure that these are available within the designated area of work.

Key Responsibilities

• Clean specific areas in line with training given and in accordance with approved methods, standards and frequencies.
• Work in accordance with the day to day tasks and activities, as delegated.
• Safely utilise mechanical and electrical cleaning equipment following appropriate training and to be responsible for cleaning domestic services equipment after use.
• Work to prevent the spread of infection by following RHN colour code systems.
• Ensure that cleaning cupboards are locked and secured every time they are not in use and to be responsible for the security of keys issued to these areas.
• Ensure compliance with mandatory training and attend other relevant training, as directed.
• Ensure compliance with relevant hospital policies and procedures.
• Report accidents and near misses or unsafe situations, so appropriate action can be taken. 
• Treat patients, visitors and staff with dignity and respect.
• Undertake any other duties appropriate to the role / as requested by line management.

Person Specification

• Able to contribute to Domestic Service / organisational aims and objectives.
• Able to engage with the RHN IPR process that identifies own personal and development training needs.
• Able to conduct self in a professional manner towards all service users and management.
• Understand the importance of ensuring confidentiality at all times in accordance with data protection, Hospital policy and good practice.
• Be reliable, willing and conscientious and have the ability to work flexibly either individually or as part of a team.
• Be experienced in or able to demonstrate a good understanding of excellent customer service, together with good verbal communication and interpersonal skills.
• Be punctual / a good timekeeper. 
• Be able to problem solve with support / use own initiative.
• Have the ability to be reflective and self-critical and be able to take constructive criticism positively.
• To be able to read and understand to the required standard.

Interested in applying and hearing from us?

Apply now and you are welcome to email Fatima Moura (Domesic Services Manager) for informal enquiries.

The closing date for this advert is 11^th June 2023, but applicants are encouraged to apply as soon as possible. We will look to conduct interviews the week commencing 28^th June 2023. Shortlisted applicants will be asked to confirm their Right to Work status, and will be required to take a literacy test on the day of the interview.