Royal Hospital for Neuro-disability
Job Description
Job title: |
Estates Administrator |
Department: |
Estates |
Salary grade: |
Upto £26,000 |
Responsible to: |
Maintenance Manager |
Responsible for: |
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Behavioural Framework: |
Employee |
Scope
The RHN is a leading national centre of excellence, providing adult person-centred services that span the entire care pathway from post-acute rehabilitation services to end of life care, for people with complex Neuro-disability and their families, underpinned by a strong research and education programme.
The Post holder’s main areas of responsibility are dealing with enquires both internally and externally on the ‘Help Desk’, managing Estates Officers diaries, keeping a running total of Estates Capital and Revenue budgets commitments and spend, providing information required by the Estates team. Supporting the Compliance Officer in the development and on-going administration of the compliance management systems and Estates Procedure Manuals. Ensuring Mangers are kept informed of their accountable codes.
Main Objectives of the role –
Demonstrate an awareness of RHN’s objectives and contribute to achieving them appropriately.
Strive to improve efficiency in all areas of your work.
Liaise with the Estates Team in the Office, Workshops, Heads of Departments, Executive Assistants, Ward Managers, Contractors, External Consultants and the Facilities Team.
Key Responsibilities
Financial & General Management
Manage all of the financial re-charging for Estates works ensuring costs have been transferred.
People Management
Compliance
Support the development and use of designated system as a central Estates and compliance Management system.
Take responsibility to ensure that statutory training compliance is recorded and reported on designated system.
To support the recording of Compliance information and the production of compliance reports.
Other
Person specification
AREA |
ESSENTIAL |
DESIRABLE |
Communication & Relationship Skills |
· Excellent communication skills written and verbal · Able to deal with difficult situations calmly and professionally with a can do attitude · Able to demonstrate tact and diplomacy · Able to demonstrate effective management of people · Able to exchange confidential sensitive or contentious information demonstrating tact and diplomacy. · Excellent interpersonal skills · Able to establish and maintain working relationships with colleagues from a variety of professional and organisational backgrounds · Ability to train others of varying abilities |
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Knowledge Training and Expertise |
· A good level of general education with a track record of experience in a similar role. · Knowledge of administrative/ business policies and procedures · Proficiency with databases, spreadsheets and presentation software · Experience of managing a budget accurately recording & calling off financial information · Experienced in dealing by phone and face to face with the public and other users. · Experience of dealing with difficult situations including complaints. |
Degree or equivalent Professional Qualification Proven ability to make decisions and work unsupervised. Knowledge of NHS Payment Procedure. Experience of purchase order systems. Knowledge of NHS Ordering Procedures |
Analytical Skills |
· Able to work under own initiative to evaluate information and formulate plans. · Proactive approach to problem-solving and proven ability to develop and implement solutions. · Ability to analyse, interpret and compare data using databases and spreadsheets. |
Ability to analyse and assimilate complex data |
Planning & Organisational Skills |
· Excellent time management and ability to deliver accurate work within strict deadlines. · Able to manage conflicting priorities on a daily basis. · Able to define own short term objectives without reference to management and act on them. · Able to prioritise and re-prioritise workload of self, depending on service demands and resources · Proven ability maintain workload with frequent and complex interruptions · Ability to demonstrate a proactive approach to tasks and to improve work procedures and own personal development · Ability to work under pressure and exercise judgement when dealing with inquiries · Neat, tidy and able to portray a professional image · Highly self-motivated conscientious in approach and pays attention to detail. · Possess high internal work standards setting attainable goals and helping others to do so. |
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Financial
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· Experienced in managing budgets. Recording financial information accurately. · Previous budget holding experience and ability to act as authorised signatory for departmental resources. |
An understanding of Health Care financial systems. An understanding of Organisational Standing Financial Procedures. |
Information and Communication Technology |
· Able to use a range of IT programmes including in-house systems. · Advanced keyboard skills. ECDL or equivalent knowledge and skills gained through experience. |
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Personal Attributes
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· Highly motivated and able to motivate others.
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Our values
Seeing the whole person |
Understanding who our patients and residents are and what their specific needs involve. Taking an interest in everyone at the RHN – staff, patients, residents and their families – seeing the whole person, with interests, hobbies and commitments. Providing high quality customer service, developing ongoing relationships and caring for patients as individuals.
Treating people as individuals, meeting and exceeding their expectations and treating them with respect, dignity and consideration. It is about providing an exceptional patient/customer experience.
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Delivery on promises |
Doing what we say we will do. Working together to deliver the best possible service for patients, carers and key stakeholders. Taking personal responsibility, being pioneering and sharing knowledge, ensuring clarity, compassion and respect.
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Willingness to learn |
Giving staff and volunteers the time, support and opportunities to develop both themselves and their roles. Developing new skills, knowledge and technologies, and taking the time to reflect on successes and setbacks.
Demonstrating a commitment to continuous professional and personal development and a flexible approach to working. Being aware of what is over the horizon, anticipating opportunities and having the vision to look forward. Accepting the need for change and developing a culture of continuous learning and improvement.
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Honesty and integrity |
Acting as a role model and setting an example that motivates and inspires others. Providing a clear direction that recognises and utilises the strengths of our people. Working with a positive attitude, being friendly, open and honest in interactions with others. When mistakes happen, talking honestly and openly about them, to make sure that they don’t happen again.
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The job description is not exhaustive and will be reviewed in light of changing needs and organisational development, in consultation with the postholder.
I have read, understood and accepted the responsibilities, expectations and behaviours outlined above.
Signed:
Date:
**Candidates applying for a role at the Royal Hospital for Neuro Disability will be expected to have received their vaccination against the coronavirus strain (COVID19) as part of our pre-employment process before commencing employment at the RHN. Please let us know if you have not managed to arrange to receive the vaccine via other channels yet, as we are able to arrange the administration of the vaccine within the hospital. Please note that if you have a medical reason as to why you are not able to have the vaccine or you have any questions on the vaccination, please feel free to contact recruitment@rhn.org.uk**