Royal Hospital for Neuro-disability

Job Description

Job title:

Porter / Driver

Department:

Portering Services Department

Salary range:

£24,000-25,000 (dependent on experience)

Responsible to:

Portering and Transport Supervisor

Scope

The RHN is a leading national centre of excellence, providing adult person-centred services that span the entire care pathway from post-acute rehabilitation services to end of life care, for people with complex Neuro-disability and their families, underpinned by a strong research and education programme.

The Portering and Transport Services Department plays a vital role in support of the above, by assisting patients with their travel commitments so they can maintain as normal a life as possible.

The department provides transport for all of our patients, ranging from a trips home, attending appointments, visits to the seaside, or going to the theatre.

It also provides an onsite portering service to all wards and departments, helping to move everything from small objects to on occasions, whole wards.  As a small department that comprises of seven staff plus one working supervisor, all staff in the department are expected to work independently but must be prepared to make a positive contribution to the work of the portering team.

A core function of the service includes providing a waste removal service to all wards and departments’; ensuring all waste collected is segregated correctly and stored according to the relevant waste stream.

Main objectives of the role:

• To work 39 hours a week on a flexible roster, to work weekends and bank holidays as required.
• To remove rubbish, clinical waste and recycling material from the hospital and place in the appropriate storage areas for removal by external contractors.
• To deliver and collect equipment, stores and furniture and post.
• To drive the patients safely to various destinations.
• To clean and maintain all vehicles to a high standard.
• Delivering gas cylinders to patient areas as required.

Key responsibilities:

• To collect and remove waste from various parts of the hospital, and place in the appropriate storage areas.
• To move equipment and set up for functions as required
• To drive the hospital vehicles transporting patients to and from various destinations.
• To move equipment and set up for functions as required.
• To partake and successfully pass, minibus and drivers awareness scheme (MIDAS).  
• Work in accordance with the day to day tasks and activities, as delegated.
• Ensure compliance with mandatory training and attend other relevant training, as directed.
• Ensure compliance with relevant hospital policies and procedures.
• Report accidents and near misses or unsafe situations, so appropriate action can be taken. 
• Treat patients, visitors and staff with dignity and respect.
• Undertake any other duties appropriate to the role / as requested by line management.

Person specification:

• Able to contribute to the Portering Services department / organisational aims and objectives.
• To have a full & clean driving licence and a D1 license.
• Able to engage with the RHN IPR process that identifies own personal and development training needs.
• Able to conduct one’s self in a professional manner towards all service users and management.
• Understand the importance of ensuring confidentiality at all times in accordance with data protection, Hospital policy and good practice.
• Be reliable, willing and conscientious and have the ability to work flexibly either individually or as part of a team.
• Be experienced in or able to demonstrate a good understanding of excellent customer service, together with good verbal communication and interpersonal skills.
• Be punctual / a good timekeeper. 
• Be able to problem solve with support / use own initiative.
• Have the ability to be reflective and self-critical and be able to take constructive criticism positively.
• To be able to read and understand, to the required standard.
• You must have had both Covid-19 vaccines, and ideally the booster unless you are medically exempt.

Employee behavioural framework:

Working Collaboratively for RHN

• Demonstrating our values and working together to deliver the best possible service for patients and customers. 
• I share information within my team.
• I will ask for assistance if I need help.
• I work with my team to resolve problems.
• I am willing to learn new skills.
• I offer help to my team if they need it.

Achieving our Potential

• Developing our skills and knowledge, reflecting on successes and set-backs, and demonstrating a commitment to development at RHN. 
• I take personal responsibility for my tasks
• I seek opportunities for personal development
• I am willing to carry out new tasks if required
• I suggest improvements and new ideas
• I know what I’m good at and where I need to improve.

Preparing for the Future

• Looking forwards, reflecting on current activities, accepting change and being part of a culture of continuous learning and improvement.
• I know what areas I need to improve
• I am willing to learn to broaden my skills and knowledge
• I reflect on my team’s successes and challenges
• I speak up in team meetings and express my views

Leading by Example

• Acting as a role model and setting an example that motivates and inspires others at RHN.
• I take pride in what I do
• I am punctual
• I try not to let my team down and ask for support when I need it
• I’m a good team player
• I improve my knowledge by learning from others

Committing to our Patients & Customers

• Providing high quality patient care and customer service to patients and customers, and treating them with respect, dignity and consideration. 
• I demonstrate a positive attitude
• I am proud of the work I do
• I always promote a positive image of the RHN
• I respond in a timely manner
• I share knowledge with my team
• If I cannot answer a question, I’ll ask my nearest colleague to help